Shipping & Returns
Shipping Policy
All orders are custom made individually. All orders are carefully embroidered and shipped from our HQ in Sydney within 5-7 business days.
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Standard shipping generally takes between 2-7 business days and express shipping 1-2 business days. Delivery times are provided as a guide only and once shipped out reliance is on the courier agent (AusPost). Additional time may be needed to deliver to remote areas.
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We only currently ship within Australia.
Once your order has been shipped you will receive an email with tracking details.
Return Policy
All orders are custom made to order. For this reason, we do not accept returns for change of mind, spelling mistakes or incorrect size or colour choices.
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Please double check the spelling and colour & size selections before you place your order. Our items are produced to the highest quality and go through several quality checks throughout production, however if you receive an item that is faulty, we will happily replace or exchange it.
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Please note that if you receive a faulty item or your order is damaged in transit, you must notify us within 7 days of receiving the order.